Fourthly, there’s the library staff. What helpfulness, what experience, what knowledge! Compared with a face-to-face conversation with a real live intelligent informed human being who knows the sort of thing you’re looking for and can suggest more ways than one of getting to it, the internet is like an automated answering service: ignorant, mechanical, inhuman, stupid, graceless and hugely frustrating. Long live librarians.
Philip Pullmann